Commitment to maintenance

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Warranty

If you are not satisfied with the quality or experience performance issues within 10 days of receipt, please return the product to us.

We will replace or repair the product. In addition, if a product malfunctions under normal use, we will repair it free of charge within a 3-month warranty period from the date of purchase.

Please note that for repairs and polishing due to wear and tear or damage from use, you will be responsible for the actual costs.

*Cases not covered by warranty
○Wear, damage, or deterioration of the blade from normal use
○Damage caused by dropping, etc.
○Cases where polishing or processing has been performed by another company
○Damage caused by fire or natural disaster
○Discoloration or peeling due to wear or external factors when using hard titanium coating (color coating)ㅤ

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Returns/Exchanges

・Return PeriodPlease contact us via official LINE, email, or inquiry form within 10 days of product arrival. We will then guide you through the return and exchange process. When returning the product, please be sure to include accessories such as the warranty card.

・Shipping Costs

○Returns/exchanges due to customer's convenience... Customer's responsibility

○Returns due to product defects... Our responsibility

※Cases where returns/exchanges are not possible

○More than 10 days have passed since product arrival

○Damage caused by customer's negligence

○When processing has been done

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・Return Contact Information

Official LINE

Email: gunheescissors@gmail.com

・Inquiry Form

Please contact us through any of the above.

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・Shipping Address

IMPACT AGENCY Inc.

〒460-0008

2-2-1 Sakae, Naka-ku, Nagoya-shi, Aichi

Hirokoji Fushimi Nakakoma Bldg. 5F

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How to Request

Official LINE

Email address: gunheescissors@gmail.com

Via inquiry form

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Price, Delivery Timeㅤㅤㅤㅤㅤㅤㅤㅤ

Blunt/Thinning/Slide/Stroke

Each pair... 5,500 yen (tax included)

Please send with postage prepaid.

Return shipping is included in the above price.

We will sharpen, adjust, and ship within one week of arrival at our company, excluding holidays.

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・Shipping Address

IMPACT AGENCY Inc.

〒460-0008

Hirokoji Fushimi Nakakoma Bldg. 5F

2-2-1 Sakae, Naka-ku, Nagoya-shi, Aichi

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All maintenance-related work is handled by Saiki Scissors, the manufacturer.

We are committed to the maintenance of the scissors you purchase so that you can use them with peace of mind.

We promise to restore them to their original sharpness and condition, even after years or decades of use.
There are many cases where the characteristics of the scissors are significantly impaired by having them sharpened by another company.

 

Therefore, please always entrust us with your "sharpening and adjustment" requests.

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 ・If left with moisture or acidic liquids adhering to it, it may cause rust. (Some disinfectants may also contain rust-causing substances.)

 

・Falls or impacts may cause warping or damage.

 

・Polishing and adjustments made by other companies may significantly diminish the unique characteristics of our products.

 

Please note that these may be irreparable.

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Purchasing from our online store

Please proceed from the product list on our homepage.

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Purchasing from a distributor

Please reserve a trial of the shears via our official LINE account. A representative will then visit your salon or a location of your choice.

If you are satisfied with the performance, you can complete the purchase on the spot.

Of course, you are welcome to just try them out.

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Shipping and Delivery Charges

・Designated shipping company: Delivery will be made by Yamato Transport.

A flat rate of 1,100 yen (tax included) (excluding Okinawa Prefecture and remote islands)

・Regarding Okinawa Prefecture and remote islandsFor Okinawa and its remote islands, an additional remote island fee will be charged. 1,650 yen (tax included)

・Regarding international shipping

We plan to gradually expand this service.

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1. Bank Transfer

After placing your order, the bank account details will be displayed for you to proceed with the transfer.

* Transfer fees are to be borne by the customer.
* Account numbers vary for each order.

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2. Shopping Loan (with screening)

You can pay in installments up to 60 times using shopping credit.

Applications can be made on the spot during a salon visit.

Online applications are also available.

After filling out the application form, the screening process will be completed as early as the next day.ㅤ

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3. Credit Card Payment

The following 4 types of credit cards are accepted on this site:

・JCB・VISA・MASTER・AMERICAN EXPRESS ・Diners

Installment payments/revolving payments cannot be set at the time of purchase. Please proceed with the procedures determined by each card company after purchase.

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4. Convenience Store Payment

Please pay at your nearest 7-Eleven, FamilyMart, Lawson, MiniStop, or Daily Yamazaki. Products will be shipped after payment is confirmed.

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6. Smartphone Payment

・PayPay・Merpay

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7. Internet Banking

・Pay-easy

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8. Carrier Payment

・au PAY

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9. Postpaid Payment Service

・Paidy

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10. Amazon Pay

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【Please Read Carefully】

• Please ensure that the product delivered is the product you ordered.

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• Do not use for anything other than cutting hair.

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• If you experience symptoms such as metal allergy disease, discontinue use.

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• Keep out of reach of infants.

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• If perm solution, hair dye, water, or other chemicals adhere to the product, wipe them off immediately with a chamois cloth or similar material.

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• If you experience issues such as loose screws, blade protrusion, or other malfunctions, please contact us via our official LINE account, inquiry form, or Instagram DM before sending the product to us.

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• GUNHEE SCISSORS recommends regular maintenance to ensure the longevity of our products. Please always send your products to us for sharpening and adjustment.

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• If the screws become loose, adjust them with the included disc screwdriver.

Q. Can I pay in installments? What is the maximum number of installments?

A. Yes, you can. You can pay up to 60 installments through shopping credit.

 

 

Q. Can I try out the scissors?

A. Yes, you can. If you are in the Tokai, Kansai, or Kanto regions, we will bring samples to you, so please make a reservation via our official LINE account. Please also consult us if you are in other areas.

 

 

Q. Do you have left-handed scissors?

A. We apologize, but we do not currently have them available.

 

 

Q. Does maintenance take a long time?

A. Once your scissors arrive at our company, we will sharpen and adjust them and ship them within one week, excluding holidays.

 

 

Q. Does color coating affect the sharpness? (Will it become dull?)

A. No, it doesn't. With Saiki Scissors' manufacturing method, the blades are sharpened after color coating, so the sharpness will not change. (They will cut just as well.)

Q. Where can I purchase GUNHEE SCISSORS?

A. You can make a purchase through our shopping site or by trying samples during a salon visit.

Q. Where should I send my scissors for maintenance?

A. Please send them to the address specified by the authorized dealer. The repairs themselves will be handled by Saiki Scissors, the manufacturer.　

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Q. How much does maintenance cost?

A. The cost is 5,500 yen including tax per pair, regardless of the model.

Q. How long does the sharpness last after one sharpening?

A. It varies depending on the person and how they use the scissors, but many people consider six months to a year as a general guideline. Please send them for sharpening and adjustment when you feel that "the hair slips and you have to cut multiple times" or "the blade has small chips."

Q. Do you accept maintenance requests for other companies' products?

A. We do not accept scissors from other manufacturers because we do not know what kind of steel they are made of, and we cannot guarantee compensation if they break or are damaged during the sharpening process.